Wrap-up Dos and Don’ts from the 2009 IRMI Conference in DC

In early November, a few of us at VUE Software attended the 29th annual Construction Risk Conference hosted by the International Risk Management Institute (IRMI) at the Gaylord National convention center in Washington DC - a great opportunity to spend time with brokers of controlled insurance programs (CIPs, often called wrap-ups) for construction companies and... click here for the full blog post

VUE Software Announces Momentum in the Marketplace for VUE IncentivePoint

Coconut Creek, FL, 12/1/2009 - Computer Solutions and Software International, Inc. (CSSI®), parent company of VUE Software®, today announced that the company is seeing a high level of interest in the insurance industry for the company’s VUE IncentivePoint solution, launched in Fall 2008. VUE IncentivePoint successfully delivers sales performance management functionality by integrating VUE Compensation Management and Microsoft Dynamics CRM. By securing its largest account to date on the solution, VUE Software is announcing high momentum for VUE IncentivePoint within the insurance and health plan markets. Additionally, with the recent certification as compatible with the Windows® 7 operating system, the solution offers a robust and reliable operability.

Providing an unprecedented unity between the carrier, agency and producer, VUE IncentivePoint is a highly valuable tool for insurance organizations, especially MGAs. The solution helps to manage quotas, territories and incentives for complex distribution channels. Using the dual capability of VUE IncentivePoint and CRM, companies can easily manage their leads and customer pipeline to analyze sales performance. By leveraging historical data for accurate forecasting and budgeting, the solution makes it easier to monitor sales plans in real time and align them with business objectives. Additionally, producers are motivated to perform through improved communication and access to advanced technology tools for higher sales productivity.

“We are excited about the growing interest in VUE IncentivePoint,” said Joseph Westlake, Vice President of VUE Software’s parent company, Computer Solutions and Software International (CSSI). “Our market success is a validation of the need for an end-to-end solution for insurance organizations to manage their distribution channels. VUE IncentivePoint is the first solution of its kind to utilize Microsoft Dynamics CRM as a platform for streamlining all aspects of sales performance management for insurance organizations.”

About CSSI® and VUE Software®
VUE Software® is the product division of Computer Solutions and Software International (CSSI) dedicated to providing industry-specific business technology solutions to companies in the insurance, healthcare, and construction verticals. Because they are tailored to the needs of these particular industries, our solutions are different from one-size-fits-all performance management and compensation suites such as enterprise incentive management (EIM) and sales performance management (SPM) solutions. VUE Software’s solutions allow companies to manage strategic incentive plans, automate producer administration and organize complex data and contractor policies, resulting in greater administrative efficiency and improved sales performance. For more information about VUE Software, please call 1.877.4.VUESOFT or visit www.vuesoftware.com.

Media Contact
Stephanie Castro
954-419-1008 x101
4800 Lyons Technology Parkway, Suite 4
Coconut Creek, FL 33073

CSSI® and VUE Software® are registered trademarks of Computer Solutions & Software International, Inc. Microsoft Dynamics is a registered trademark of Microsoft Corporation in the United States and/or other countries. All other registered trademarks or service marks belong to their respective companies.

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Maximize Your Distribution Channel with Incentive Compensation for Insurance

With the slowly recovering economy and impending healthcare reform, many insurers are taking a closer look at the way they do business. More insurers are embracing technology as a means to... click here for the full blog post

Attention Parents: Setting Strict Driving Rules for Kids is a “Public Health Issue”

Appropriate parenting and monitoring of your teenager’s driving behavior can avert him/her from becoming a statistic. A recent study by researchers at Children's Hospital of Philadelphia revealed that “Traffic crashes are the leading cause of death for U.S. teens, killing more than 5,000 each year”.

With more kids owning cars and having free access to use cars, a sense of entitlement that... click here for the full blog post

Senior Health Insurance Company of Pennsylvania selects VUE Compensation Management for their Commission Payments

Coconut Creek, Florida, 11/17/2009 — Computer Solutions and Software International, Inc. (CSSI®) announced that Senior Health Insurance Company of Pennsylvania, a long-term care (LTC) insurance policy provider, selected VUE Compensation Management. SHIP will use the solution to pay commissions to their agents in addition to simplifying their agent care and agent vesting.

“We selected the VUE Compensation Management because of its flexibility in automating our commission payments with minimal IT support,” said Brian Wegner, Executive Vice President and COO of SHIP. “The VUE Software team’s professional, hands-on approach to understanding our requirements and integrating them into the core system reflects CSSI’s substantial insurance expertise. We are looking forward to reaping the benefits that this state of the art solution will deliver.”

The VUE Compensation Management solution will give SHIP the capability to successfully manage agent vesting by delineating the premium thresholds between LTC and non-LTC products and paying agents accordingly. Since the process of recording inquiries and complaints will be automated with minimal involvement from IT staff, SHIP will also be better positioned to handle agent care issues promptly.

“The architecture of the VUE Compensation Management solution makes it scalable and easily able to interface with other systems,” said Stephen Bruno, CEO of CSSI. “With an integrated, automated system, SHIP can expect to see a significant reduction in calls regarding agent concerns. They will also benefit from the ability to split premium thresholds accurately to address the issue of agent vesting on LTC products.”

With the introduction of the VUE Compensation Management solution to their existing systems, SHIP looks to drastically reduce the manual work involved in their commission processing for greater operational efficiency and improved agent care.

About Senior Health Insurance Company of Pennsylvania
Senior Health Insurance Company of Pennsylvania (“SHIP”), owned by an oversight trust established by the Pennsylvania Insurance Department, is focused exclusively on providing high quality service and meeting the Long Term Care policy commitments of their policyholders. SHIP operates without the objective of a profit, which means that customer premiums are applied to exclusively supporting service and claims, rather than returning a profit to shareholders of a corporation. The independent Trust was established specifically to ensure this mission is supported.

About CSSI® and VUE Software®
VUE Software® is the product division of Computer Solutions and Software International dedicated to provide industry-specific business technology solutions to companies in the insurance, healthcare, and construction verticals. Because they are tailored to the needs of these particular industries, our solutions are different from one-size-fits-all performance management and compensation suites such as enterprise incentive management (EIM) and sales performance management (SPM) solutions. VUE Software’s solutions allow companies to manage strategic incentive plans, automate producer administration and organize complex data and contractor policies, resulting in greater administrative efficiency and improved sales performance. For more information about VUE Software, please call 1-877-4-VUESOFT or visit www.vuesoftware.com.

Media Contact:
Stephanie Castro
954-419-1008 x101
4800 Lyons Technology Parkway, Suite 4
Coconut Creek, FL 33073

CSSI® and VUE Software® are registered trademarks of Computer Solutions & Software International, Inc. All other registered trademarks or service marks belong to their respective companies.

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Ground-breaking Incentives: Start-up Health Plan Rewards Members for Prevention

With our challenging times and evolving customer needs, the time is right for health insurers to offer more innovative benefits. That’s the goal of SeeChange, a startup health insurer which offers new insurance plans designed to incentivize... click here for the full blog post

Win agents over with quality products and friendly web portal

As per a recent Report on Agent Insight Tour conducted by AgencyPort, web based solutions are the need of the hour for carriers wishing to maintain a healthy relationship with their agents. The first decisive factor for an agent to choose a carrier is still quality of product. However, it is... click here for the full blog post

VUE Compensation Management Earns “Compatible with Windows® 7” Logo

Rigorous testing procedure validates VUE Compensation Management compatibility with Windows® 7

Coconut Creek, FL, 11/4/2009 - VUE Software today announced that its flagship product, VUE Compensation Management, as well as VUE IncentivePoint, have successfully passed a rigorous testing procedure for compatibility with Microsoft’s newly released Windows® 7 operating system.
As a result of the certification, VUE Software parent company Computer Solutions and Software International (CSSI) has been named a Front Runner on Microsoft Windows® 7 to offer customers enhanced security, as well as innovative user interface features and reliability improvements.

“Our ISV community is alive with innovation, and we’re committed to helping our partners drive the next generation of software experiences,” said Ross Brown, Vice President of ISV and Solutions Partners for the Worldwide Partner Group at Microsoft. “Adding compatibility for the latest Microsoft operating systems helps ISVs to stay ahead of the competition and give their customers access to cutting-edge technologies.”

VUE Compensation Management is a leading insurance industry-focused commission and incentive management system, designed to meet the needs of insurance carriers, large agencies, brokerages, and third-party administrators. Clients of the solution can intuitively design, manage, and track effective incentive programs and produce powerful reports - ensuring confidence in compensation metrics, and reducing the reliance on IT. Most importantly, VUE Compensation Management helps motivate sales teams by providing clear performance measures and trusted payments.

“We are excited to demonstrate the Windows 7 compatibility of our applications.” said Stephen Bruno, President and CEO of CSSI and VUE Software. “This enhancement will help us offer our customers compelling benefits, including improved security and reliability features.”

As a Microsoft Gold Certified partner, CSSI has always shown commitment to the Microsoft platform. VUE Compensation Management is also compatible with Windows Server 2003, Windows Server 2008 Windows XP and Windows Vista.

About CSSI® and VUE Software®
VUE Software® is the product division of Computer Solutions and Software International (CSSI) dedicated to providing industry-specific business technology solutions to companies in the insurance, healthcare, and construction verticals. Because they are tailored to the needs of these particular industries, our solutions are different from one-size-fits-all performance management and compensation suites such as enterprise incentive management (EIM) and sales performance management (SPM) solutions. VUE Software’s solutions allow companies to manage strategic incentive plans, automate producer administration and organize complex data and contractor policies, resulting in greater administrative efficiency and improved sales performance. For more information about VUE Software, please call 1.877.4.VUESOFT or visit www.vuesoftware.com.

Media Contact
Stephanie Castro
954-419-1008 x101
4800 Lyons Technology Parkway, Suite 4
Coconut Creek, FL 33073

CSSI® and VUE Software® are registered trademarks of Computer Solutions & Software International, Inc. All other registered trademarks or service marks belong to their respective companies.

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This Flu Season, Blues Plans Promote H1N1 Prevention

The week of October 10th saw the release of the first batch of H1N1 (swine flu) vaccines. The release could have been sooner, considering that the CDC is already reporting abnormally high levels of influenza, especially H1N1, for this time of year, according to... click here for the full blog post

Leveraging Producer Portals for Effective Distribution Management

Any discussion about automation and distribution management in the insurance industry seems incomplete without mentioning producer portals. With a commission system integrated with a producer portal, carriers can be proactive with sales by organizing prospect information, the producers’ interaction with them, and the details of where the consumer is in... click here for the full blog post

Insphere Insurance Solutions selects VUE Software for Robust, Flexible Distribution Management Platform

Insphere Insurance Solutions selects VUE Compensation Management and VUE IncentivePoint to serve as the company’s core technology platform

Coconut Creek, FL, 10/22/2009 - VUE Software today announced that Insphere Insurance Solutions, a rapidly growing independent career agency offering life, health, long-term care and retirement products for small businesses and the middle-income market, has selected several VUE Software solutions to form the basis for the company’s core technology. Insphere Insurance Solutions (http://www.insphereis.com) is currently implementing VUE Compensation Management and VUE IncentivePoint to form a robust, leading-edge technology platform that will support the dynamic growth of the company.

With an already sizeable and rapidly growing career agent force, Insphere Insurance Solutions needed to find a technology vendor that was accustomed to delivering complex solutions that met the company’s dynamic business needs – and deliver in a short timeframe. Insphere Insurance Solutions found its match in VUE Software, the product division of Computer Solutions and Software International (CSSI), a company of insurance and technology specialists with over 18 years of experience serving insurance carriers, large independent insurance agencies, and Managed General Agencies.

“It was essential for us to select a solution that would meet our current needs and be flexible enough to adapt to our evolving requirements as well. The VUE Software suite offered solutions that seemed tailor-made to fit our business model,” said Phillip J. Hildebrand, President and Chief Executive Officer of Insphere Insurance Solutions. “Equally important was the expertise of the VUE Software team in delivering solutions to large agencies in a very short period of time, which will allow us to meet our aggressive implementation timeline.”

VUE Compensation Management will provide Insphere Insurance Solutions with essential functionalities that will help the company on-board multiple carriers and product types, provide standards-based templates for carrier interfaces and deliver flexible incentive program capabilities. In addition, the VUE Compensation Management solution’s powerful interface engine allows integration with other systems and regulatory bodies, facilitating agent credential verification, training and certification.

Utilizing web services, VUE IncentivePoint seamlessly integrates VUE Compensation Management with robust customer relationship management (CRM) capabilities, enabling Insphere to easily manage leads, its customer pipeline and its sales performance. The VUE Compensation Management solution’s service oriented architecture (SOA) and web services will allow Insphere Insurance Solutions to provide CRM functionality to their large agent force through an online portal. Career agents will benefit from 24/7 access to data on customers, goal attainment, and compensation.

“A major benefit of our architecture is that data inside VUE Compensation Management can be made available to multiple systems, including CRM systems and producer portals utilizing the solution’s web services,” said Abhinav Dave, Executive Vice President of CSSI and VUE Software. “This capability has already proved beneficial to our clients and will be instrumental in facilitating the growth of Insphere Insurance Solutions as well.”

About Insphere Insurance Solutions
Insphere Insurance Solutions is unique as a specialist in small business and middle-income market life, health, long-term care and retirement insurance. When the company commences full services in 2010, it is expected to be the largest independent career agency distribution group, with a sales force of approximately 3,000 agents nationwide. For more information about Insphere Insurance Solutions, visit www.insphereis.com.

CAUTIONARY STATEMENT FOR PURPOSES OF THE “SAFE HARBOR” PROVISIONS OF THE PRIVATE SECURITIES LITIGATION REFORM ACT OF 1995

This new release includes forward-looking statements relating to the development of Insphere Insurance Solutions (“Insphere”) that are subject to certain risks, uncertainties and assumptions. Actual results may vary materially. Forward-looking statements speak only as of the date they are made, and we do not undertake any obligation to update them to reflect changes that occur after that date. Factors that could cause actual results to differ materially include, but are not limited to, Insphere’s ability to obtain and retain applicable licenses, Insphere’s ability to enter into and maintain satisfactory relationships with insurance carriers and agents and the implementation of various information technology and administrative systems, platforms and processes necessary to successfully run the new business. Like any new business, the progress and success of Insphere entails substantial uncertainty.

About CSSI® and VUE Software®
VUE Software® is the product division of Computer Solutions and Software International (CSSI) dedicated to providing industry-specific business technology solutions to companies in the insurance, healthcare, and construction verticals. Because they are tailored to the needs of these particular industries, our solutions are different from one-size-fits-all performance management and compensation suites such as enterprise incentive management (EIM) and sales performance management (SPM) solutions. VUE Software’s solutions allow companies to manage strategic incentive plans, automate producer administration and organize complex data and contractor policies, resulting in greater administrative efficiency and improved sales performance. For more information about VUE Software, please call 1.877.4.VUESOFT or visit www.vuesoftware.com.

Media Contact
Stephanie Castro
954-419-1008 x101
4800 Lyons Technology Parkway, Suite 4
Coconut Creek, FL 33073

CSSI® and VUE Software® are registered trademarks of Computer Solutions & Software International, Inc. All other registered trademarks or service marks belong to their respective companies.

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Reaching out through Twitter: The Anthem Blue Cross and Blue Shield Story

It’s common knowledge today that social networking tools like Twitter and Facebook are fast emerging as effective marketing tools for many business-to-consumer companies. It is equally common knowledge that health plan carriers have generally been slow in embracing cutting-edge technology, especially web 2.0 tools, in their business processes. Among the few insurers beginning to tap into the benefits of social networks is Anthem Blue Cross and Blue Shield in Wisconsin... click here for the full blog post

AmeriLife Group, L.L.C. Selects VUE Compensation Management

Coconut Creek, Florida, 10/08/2009 — Computer Solutions and Software International, Inc. (CSSI®) today announced that AmeriLife Group, L.L.C. (AmeriLife), the largest annuity, life and health insurance marketing organization for the senior market in the country, has selected VUE Compensation Management. After a thorough evaluation, AmeriLife has selected VUE Compensation Management for its ability to streamline the company’s commission payment and reconciliation process and to support their rapidly increasing volume of transactions.

“We selected VUE Compensation Management because it has a proven record of handling the complexities inherent in our business,” said Ryan Patterson, Vice President of Strategic Operations at AmeriLife Group. “The VUE Software team’s industry expertise and history of successful deliveries assure us that we are choosing the right strategic partner for this project.”

The system provides the capability to handle a large amount of transactions – as well as tracking detailed information such as individual agent’s certifications, licenses, appointments and contract dates at a micro level. Additionally, VUE Compensation Management can help AmeriLife ensure accuracy in areas such as commission reconciliation, advances and charge-backs.

"We are excited that AmeriLife Group has chosen VUE Compensation Management to be a key contributor to their business growth,” said Stephen Bruno, President and CEO of CSSI, parent company of VUE Software. “Tailored to the needs of the insurance industry, and with a solid install base at MGA’s, VUE Compensation Management has the ability to integrate into AmeriLife’s complex business environment and help the company correctly pay their agents as well as reconcile payments from carriers.”

VUE Compensation Management, designed by insurance specialists, calculates and tracks all aspects of commissions in the most complex insurance business environments. The system is designed to help insurance companies contain administrative costs, build a flexible platform, and ensure scalability.

About AmeriLife Group, L.L.C
AmeriLife Group, L.L.C. is the largest annuity, life and health insurance marketing organization focused on the senior market in the United States. AmeriLife develops annuity, life and health insurance products and markets these products through its multi-channel distribution network, which includes over 1,000 captive career agents in its two captive career distribution systems and over 100,000 independent agents which are accessed by its marketing organization. The company's corporate headquarters are located in Clearwater, Florida. For more information about AmeriLife Group, L.L.C., please visit www.amerilife.com

About CSSI® and VUE Software®
VUE Software® is the product division of Computer Solutions and Software International (CSSI) dedicated to providing industry-specific business technology solutions to companies in the insurance, healthcare, and construction verticals. Because they are tailored to the needs of these particular industries, our solutions are different from one-size-fits-all performance management and compensation suites such as enterprise incentive management (EIM) and sales performance management (SPM) solutions. VUE Software’s solutions allow companies to manage strategic incentive plans, automate producer administration and organize complex data and contractor policies, resulting in greater administrative efficiency and improved sales performance. For more information about VUE Software, please call 1.877.4.VUESOFT or visit www.vuesoftware.com

Media Contact:
Stephanie Castro
954-419-1008 x101
4800 Lyons Technology Parkway, Suite 4
Coconut Creek, FL 33073

CSSI and VUE Software are registered trademarks of Computer Solutions & Software International, Inc. All other registered trademarks or service marks belong to their respective companies.

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“Let’s fix health care” – by embracing better technology

All Americans have a stake in the outcome of health care reform. Those of us at VUE Software pledge our dedication to reform by continuing to help health plan information technology programs effectively reduce wasted resources and assist health plans in providing the best possible services to all Americans... click here for the full blog post

What Producers Want: Effective Distribution Management

It’s no secret that in order for insurance carriers to sustain interest among varied consumers, they must focus on innovative product offerings, take the products to market in real time and connect with consumers at a personal level. The key to achieving these goals lays in effectively relating to producers as individual members of a greater distribution channel... click here for the full blog post

The Unique Technology Needs of MGAs

Managing General Agents (MGAs), large insurance agencies that manage over 250 career agents and smaller agencies, are plagued by unique administrative challenges. However, there are solutions available that can help MGAs manage three main areas of their administration and ensure the sustainability of their business... click here for the full blog post

The Impact of Healthcare Reform on Health Insurers and Employers

Any stakeholder in the healthcare industry is sure to be closely monitoring the discussions related to Healthcare Reform. The controversial issues at hand include co-ops versus a public plan, the millionaires' tax and business penalties, and every congress person and journalist seems to have a different opinion on what has a chance of being included in the bill. Yes, there will be active speculation until... click here for the full blog post

President Obama: “I have no interest in putting insurance companies out of business.”

President Obama’s Health Care Address to Congress last night was a dense and succinct explanation of his proposed plan for health care reform, bookended by invocations of history, sentimental anecdotes, and a posit on the definition of American character. The president’s speech was received positively by the American public, with sixty-seven percent... click here for the full blog post

Is your company a Robin Hood?

The company, EU Claim, is an example of the versatility of technology to assist in various applications, including providing a valuable service to otherwise disenfranchised consumers. They use data evaluation to compel the airlines to pay up, and will even fight the matter in court, if the airline is found at fault and refuses to pay... click here for the full blog post

To Handle the Financial Crisis - Embrace Technology

A recent report by Celent on “Handling the Crisis: Update on Q1 Insurance Industry Expectations and Strategies” once again reiterates the strong role technology is perceived to play in the insurance industry. We’ve been quite direct in our assessment of...click here for the full blog post

CSSI® Recognized as One of the Fastest Growing Private Companies in America

Coconut Creek, Florida, 8/25/2008 — Inc., the major business magazine edited exclusively for CEOs of fast-growing private companies, has recognized Computer Solutions and Software International, Inc® (CSSI®) as one of the fastest growing private companies in America. CSSI has been included in the 2009 Inc. 5000 list showcasing increasing momentum in its business growth.

Inc. magazine today ranked CSSI No. 2804 on its third annual Inc. 5000, an exclusive ranking of the nation's fastest-growing private companies. The list represents the most comprehensive look at the most important segment of the economy—America’s independent-minded entrepreneurs. Consumer electronics maker Vizio, Internet giant GoDaddy, rental car service Zipcar, and beverage maker Honest Tea are among the prominent brands featured on this year's list.

“Savvy trend spotters and those who invest in private companies know that the Inc. 5000 is the best place to find out about young companies that are achieving success through a wide variety of unprecedented business models, as well as older private companies that are still expanding at an impressive rate,” said Inc. 5000 project manager Jim Melloan. “That’s why our list is so eagerly anticipated every year.”

CSSI and its VUE Software division have experienced substantial growth in 2009, strengthening the company’s leadership position as a premier Compensation Management vendor for the insurance and health plan markets. New client additions include several of the country’s largest health, life, and P&C carriers. CSSI has also seen a sustained interest from current clients and the broader insurance and health plan markets for CRM solutions, and has developed out-of-the-box integration with Microsoft Dynamics CRM.

“We’re honored to be recognized by Inc. Magazine.” shared Stephen Bruno, CSSI CEO. “This accomplishment is a direct reflection of our commitment to delivering world-class solutions designed from the ground-up to meet the specific needs of the insurance market.”

The 2009 Inc. 5000, unveiled today on Inc.com, serves as a unique report card on the U.S. economy. Despite the ongoing recession, aggregate revenue among the companies on the list actually increased to $214 billion, up $29 billion from last year, with a median three-year growth rate of 126 percent. The Inc. 5000 are responsible for creating more than 1 million jobs since their founding, making the list perhaps the best example of the impact private, fast-growing companies can have on the economy. Complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, can be found on Inc.com.

Methodology
The Inc. 5000 is ranked according to percentage revenue growth from 2005 through 2008. To qualify, companies must have been founded and generating revenue by the first week of 2005, and therefore able to show four full calendar years of sales. Additionally, they have to be U.S.-based, privately held, for profit, and independent -- not subsidiaries or divisions of other companies -- as of December 31, 2008. Revenue in 2005 must have been at least $200,000, and revenue in 2008 must have been at least $2 million. The top 10 percent of companies on the list comprise the Inc. 500, now in its 28th year.

About Inc. Magazine
Founded in 1979 and acquired in 2005 by Mansueto Ventures LLC, Inc. (www.inc.com) is the only major business magazine dedicated exclusively to owners and managers of growing private companies that delivers real solutions for today’s innovative company builders. With a total paid circulation of 712,961, Inc. provides hands-on tools and market-tested strategies for managing people, finances, sales, marketing, and technology. Visit us online at Inc.com.

About CSSI® and VUE Software®
VUE Software® is the product division of Computer Solutions and Software International dedicated to providing industry-specific business technology solutions to companies in the insurance, healthcare, and construction verticals. Because they are tailored to the needs of these particular industries, our solutions are different from one-size-fits-all performance management and compensation suites such as enterprise incentive management (EIM) and sales performance management (SPM) solutions. VUE Software’s solutions allow companies to manage strategic incentive plans, automate producer administration and organize complex data and contractor policies, resulting in greater administrative efficiency and improved sales performance. For more information about VUE Software, please call 1.877.4.VUESOFT or visit www.vuesoftware.com

Media Contact:
Stephanie Castro
954-419-1008 x101
4800 Lyons Technology Parkway, Suite 4
Coconut Creek, FL 33073

CSSI and VUE Software are registered trademarks of Computer Solutions & Software International, Inc. All other registered trademarks, trademarks or service marks belong to their respective companies.

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Accurate, Accessible Data Critical to Insurance Compensation Management

Comprehensive data used in the right way helps to precisely analyze commission payment data and reassess incentive plans along with changing market scenarios. From a management perspective, precise analysis of commission spending is necessary to reduce company expenses and enact...click here for the full blog post

Flying Food for Thought for the Insurance Industry

Terrafugia, founded by MIT-trained aeronautical engineers and MBAs, has developed a revolutionary new dual-purpose vehicle- The Transition® Roadable Aircraft.Spare a thought to the implications this vehicle may have on the insurance industry... click here for the full blog post

Construction Risk Partners chooses VUE Wrap-Up Management as the foundation for their Wrap-Up Insurance Programs

Coconut Creek, Florida, 8/5/2009 – Construction Risk Partners, a large New Jersey-based provider of construction insurance and surety brokerage services, has chosen VUE Wrap Up Management® to manage their Wrap-Up Insurance Programs. Construction Risk Partners have decided that VUE Wrap-Up Management will help them increase their operational efficiency, adaptability and agility to grow their business.

“VUE Wrap-Up Management is a solution that helps control the organization of contracts, policies and sub-policies for wrap-up insurance programs”, said Stephen Bruno, president and CEO, of CSSI. “There is a real need for such a tool in the industry and our product offers the proven technology, architecture and key benefits Construction Risk Partners were looking for.”

With VUE Wrap-UP Management, Construction Risk Partners has the capability to efficiently and effectively manage all areas of a wrap-up program: enrollments and payroll, policy documentation, loss information, coverage tracking, renewals, storage of safety reports, etc. - in an easily accessed web-based system. The solution allows for streamlined internal operations, cost benefits and productivity gains for both Construction Risk Partners and their clients.

Other key benefits that VUE Wrap-Up Management creates for Construction Risk Partners are:

• Objects are easily customized
• Secure
• Automated communication (fax, email, pre formatted letters)
• Powerful reporting system
• Standards-based interfaces (XML, ACORD, text)
• Web-based user interface

“We are happy with our choice to use VUE Wrap-Up Management as the technology to support our Wrap-Up Insurance Program administration,” said Bill Linney, Principal at Construction Risk Partners. “The combination of the software and our administrative services will prove highly valuable to our clients.”

VUE Wrap-Up Management includes functions for each of the functional sectors of the department; underwriting, project coordination, CCIP/OCIP administration, loss control, management tracking and reporting. Construction Risk Partners will benefit from the capabilities VUE Wrap-Up Management delivers and plans to leverage the system to maintain its leadership position in the industry.

About Construction Risk Partners
Construction Risk Partners has a rich history of providing construction insurance and surety services. Growing out of one of the largest providers of construction insurance and surety brokerage services in the country, Construction Risk Partners is a group of individuals with a collective 100 plus years of specialized experience in bonding and insuring billions of dollars in construction projects. Construction Risk Partners’ people boast a varied pool of knowledge, from technical and creative program design, to pragmatic and sound surety advice, exemplary client advocacy, and quality claim and loss control. Construction Risk Partners’ mission is to attract the best customers by delivering the best service at the best value, with the best strategic partners. For more information, please visit www.constructionriskpartners.com

About CSSI® and VUE Wrap-Up Management®
VUE Software® is the product division of Computer Solutions and Software International dedicated to providing industry-specific business technology solutions to companies in the insurance, healthcare, and construction verticals. Because they are tailored to the needs of these particular industries, our solutions are different from one-size-fits-all performance management and compensation suites such as enterprise incentive management (EIM) and sales performance management (SPM) solutions. VUE Software’s solutions allow companies to manage strategic incentive plans, automate producer administration and organize complex data and contractor policies, resulting in greater administrative efficiency and improved sales performance. For more information about VUE Software, please call 1-877-4-VUESOFT or visit www.vuesoftware.com

VUE Wrap-Up Management is a dynamic, purpose-designed tool to effectively manage the Owner Controlled Insurance Program (OCIP)/Contractor Controlled Insurance Program (CCIP) insurance lifecycle and streamline the policy administration process. VUE Wrap-Up Management is powerful enough for large project coordination, but is affordable and adaptable to the requirements of smaller TPA’s and owners.

Media Contact:
Stephanie Castro
954-419-1008 x101
4800 Lyons Technology Parkway, Suite 4
Coconut Creek, FL 33073

CSSI® and VUE Software® are registered trademarks of Computer Solutions & Software International, Inc. All other registered trademarks or service marks belong to their respective companies.

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Why More Insurers are adopting Complete Commissions and CRM Solutions?

More forward-thinking carriers are looking to implement a comprehensive strategy; a fully-integrated approach that manages the entire sales cycle from point of contact, to online enrollment, to paying broker commissions and managing renewals. This approach is readily attainable with the integration between CRM solutions and commission systems, since companies would have their products, insureds, policies, groups and producers all in one place... click here for the full blog post

Employee Emotional Contentment- Another Facet of Incentive Compensation Management

The current economic severity continues to be a challenge to all. Analysts across industries are coming up with their own assessments, from The New Normal, to those who predict an upturn any day now. Whether it’s an adjustment to a new order or to cope with a passing phase, companies are certainly restructuring their processes and many organizations have begun to realize the value in restructuring their compensation models to start with.

Along with the economy, emotions are also turbulent amongst stockholders, employers and employees alike. Growth and stability initiatives rest on their shoulders, and the pressure to set companies on the right path to recovery creates an enormous stress on executives and employees alike... click here for the full blog post

Effective Communication – a key component in successful Sales Performance

With challenges such as difficulty in recruiting qualified representatives, retaining agent mindshare and aggressive competition for talent in the insurance market, insurance organizations of all types must turn their attention to establishing better processes and controls on the management of their sales channel.

A successful Sales Performance Management (SPM) solution provides insurance organizations the sophisticated tools that manage... click here for the full blog post

The Insurance Implications of Dangerous Driving Holidays

A hallmark of most American holidays is an increased amount of drinking, which translates to more intoxicated drivers and therefore more dangerous driving conditions. For that reason, New Years Eve would be expected to be the leader amongst accident fatalities. But according to research by the National Highway Traffic Safety Administration (NHTSA) the most dubious culprit is... click here for the full blog post

CSSI’s Dedication to Healthcare Illustrated by Decade-long Partnership with Non-Profit Provider of Rehabilitation Data Services

Coconut Creek, Florida, 07/14/2009 – Computer Solutions and Software International, Inc. (CSSI®) today reinforces its dedication to healthcare through its continued partnership with Uniform Data System for Medical Rehabilitation (UDSMR), a not-for-profit organization that offers its subscribers a wide range of tools and services enabling documentation of the severity of patient disabilities and the results of medical rehabilitation in a uniform way.

CSSI has been a major development and implementation partner with UDSMR for more than eight years. The UDS-PRO® system, developed by CSSI for UDSMR, is the industry’s largest patient outcomes software application and database of patient records, managing data for more than 70% of all inpatient rehabilitation facilities.

The extensive knowledge contained in this database makes UDSMR the trusted source within the rehabilitation industry for objective evaluations of industry trends for use in standards, benchmarking, and public policy debates.

This powerful system combines UDSMR’s clinical expertise and CSSI’s technical capabilities to manage all aspects of processing data from the Inpatient Rehabilitation Facility Patient Assessment Instrument (IRF-PAI), beginning with data collection and case management through data transmission to both the Centers for Medicare and Medicaid Services (CMS) and UDSMR. This system was designed to assist rehabilitation facilities in complying with rules mandated by CMS regarding the collection of data used for reimbursement of all Medicare patients across the country.

“CSSI really understands the industry’s need for secure management of sensitive data, and how to best design technology to organize, control access and share that data,” said Pawel Wieczorek, CIO of UDSMR. “We’ve trusted CSSI for over ten years for their domain expertise and reliability. The sizeable market share of subscribers is a testimony to the quality of the product created by this strong partnership.”

CSSI is also UDSMR’s exclusive implementation partner for the Health Level 7 (HL7) interface, an optional add-on service to UDS-PRO® database subscribers. The HL7 interface communicates with other health care systems and the UDS-PRO® system for seamless transmittance of accurate data.

Due to the success of these systems, UDSMR has again chosen CSSI as their implementation partner to develop a documentation tool which will add to their integrated suite of database and reporting systems.

“Our partnership with UDSMR has been very rewarding”, said Prabhakar Dixit, Program Manager at CSSI. “UDSMR provides a highly valuable service to both their subscribers and the rehabilitation industry as a whole with their UDS-PRO® System database. We are extremely happy to continue our association with UDSMR in the development of their new documentation tool.”

About Uniform Data System for Medical Rehabilitation (UDSMR)
UDSMR, a division of UB Foundation Activities, Inc., is a not-for-profit organization affiliated with the University at Buffalo, The State University of New York. Since its inception in 1987, UDSMR has provided the most comprehensive rehabilitation data to the industry. Dr. Carl V. Granger, executive director of both UDSMR and the Center for Functional Assessment Research, is the father of The FIM System®.

Uniform Data System for Medical Rehabilitation offers its subscribers a wide range of services and tools that enable them to document the severity of patient disability and the results of medical rehabilitation in a uniform way. For more information about UDSMR, please visit www.udsmr.org

About CSSI®
Computer Solutions & Software International, Inc. (CSSI®) is a U.S based systems integration and software development firm with 18 years of experience in the Insurance, Healthcare and Financial Services industries. CSSI® assists clients by delivering innovative custom and packaged solutions designed for their unique business requirements. Headquartered in Coconut Creek, Florida, CSSI® has a strong North American presence and also operates offices internationally, including a wholly-owned Technology Center in Hyderabad, India. CSSI® is a Microsoft Gold Certified Partner. For more information about CSSI®, please visit www.solutionsoftware.com

Media Contact:
Stephanie Castro
954-419-1008 x101
4800 Lyons Technology Parkway, Suite 4
Coconut Creek, FL 33073

CSSI® and VUE Software® are registered trademarks of Computer Solutions & Software International, Inc.

UDS-PRO® is a registered trademark of Uniform Data System for Medical Rehabilitation, a division of UB Foundation Activities, Inc.

All other registered trademarks, trademarks or service marks belong to their respective companies.

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Overcome Compensation Challenges with Incentive Compensation Management

To leverage commissions to their advantage, carriers must have the flexibility to transition to different compensation structures while mitigating the risks of disrupting distribution channels. A solution that provides this capability in a single, proven technology package is Incentive Compensation Management (ICM)... click here for the full blog post

Stephen Bruno Featured as Thought Leader in Windows in Financial Services Magazine

Executive’s interview featured in a profile of Insurance Technology industry leaders on the topic of Strategic IT Investment Critical to Competitive Edge

Coconut Creek, Florida, 6/30/2009 — Computer Solutions and Software International, Inc. (CSSI®), parent company of VUE Software®, today announced that Stephen Bruno, President and CEO, was interviewed in a profile of Insurance Technology industry leaders in Windows in Financial Services Magazine Spring 2009 issue.

As the driving force behind one of the leading technology providers for the insurance industry, and with eighteen years of experience in the industry, Stephen Bruno provided his insight into the approach insurers should take with strategic IT investments during an economic slowdown.

“Even in these lean times, organizations need to plan and invest for long-term goals. Additionally, innovative technology solutions form the foundation that will prepare an organization for the changes that lie ahead both in the downslide and during the recovery,” he stated.
He was also asked to capture the new capabilities that insurers can successfully wield to sustain their market share.

“Carriers are continuing to adopt relationship management solutions in an effort to provide better service, both internally to their agents and externally to brokers and customers. More forward thinking carriers are looking to implement a comprehensive strategy, a fully-integrated approach that manages the entire cycle from point of contact, to online enrollment, to paying broker commissions and managing renewals.”

This is the second time Mr. Bruno has been featured by the publication. The full interview can be read online at the Windows in Financial Services Magazine website.

About Windows® in Financial Services Magazine
The Source on Microsoft Technologies for Financial Services continues to capture and retain the attention of key decision makers in the Financial Services IT market, providing information covering the most important developments to meet the demands of an ever-changing Financial Services industry.

Issue by issue, they describe the latest trends, products and applications of technology solutions delivered by Microsoft and its expanding alliance of partners in the Financial Services arena. For more information about Windows® In Financial Services Magazine, please visit www.windowsfs.com

About CSSI® and VUE Software®
VUE Software® is the product division of Computer Solutions and Software International dedicated to providing industry-specific business technology solutions to companies in the insurance, healthcare, and construction verticals. Because they are tailored to the needs of these particular industries, our solutions are different from one-size-fits-all performance management and compensation suites such as enterprise incentive management (EIM) and sales performance management (SPM) solutions. VUE Software’s solutions allow companies to manage strategic incentive plans, automate producer administration and organize complex data and contractor policies, resulting in greater administrative efficiency and improved sales performance. For more information about VUE Software, please call 1.877.4.VUESOFT or visit www.vuesoftware.com

Media Contact:
Stephanie Castro
954-419-1008 x101
4800 Lyons Technology Parkway, Suite 4
Coconut Creek, FL 33073

CSSI® and VUE Software® are registered trademarks of Computer Solutions & Software International, Inc. All other registered trademarks or service marks belong to their respective companies.

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VUE Software Joins IASA

Immediately after returning from AHIP, VUE Software attended the Insurance Accounting & Systems Association, Incorporated (IASA)’s * 81st Annual Educational Conference and Business show at Orlando, FL. Along with attending the conference, VUE Software has also become a member of the IASA, furthering the company’s dedication to partnerships with ... click here for the full blog post

Where to Find the Next Generation of Agents? Try Web 2.0

A growing number of insurance companies are coming up with unique and innovative ideas to promote their brand. This novel idea implemented by Aviva USA, a Des Moines, Iowa-based life and annuity insurer, is a stellar example. While Aviva’s progressive approach may not be appropriate for all companies, its initiative showcases the direction in which the current crop of entrepreneurs is thinking - relating to the next generation that will become tomorrow’s game changers... click here for the full blog post

VUE Software at AHIP

As a part of its annual program, America’s Health Insurance Plans (AHIP) will present this year’s health care conference, “Institute 2009”, from June 3-5 in San Diego.

As an active partner to America’s health care insurers, VUE Software is presenting a webcast on their Insurance-focused Sales Performance Management (SPM) solution, which helps health plans proactively manage...click here for the full blog post

VUE Software Announces Record Growth and Momentum

Microsoft Gold Certified Partner and Compensation Management vendor to insurance and health markets announces additions to client base, new Partnership Program, and strong market interest in Microsoft Dynamics CRM-integrated offering.

Coconut Creek, FL, 06/03/09 - VUE Software today announced record new business contracts for the first half of 2009, increasing momentum in existing markets, and new growth opportunities.

VUE Software has seen a substantial growth in client base in the first half of 2009, strengthening the company’s leadership position as a premier Compensation Management vendor for the insurance and health plan markets. New client additions include several of the country’s largest health, life, and P&C carriers. VUE Software is excited to partner with these organizations in moving them into the next generation of technology for managing insurance commissions and sales performance.

With core insurance health plan domain expertise, VUE Software has developed a strong direct implementation model for its line of solutions. To continue this momentum and prepare for future growth, the company will implement a Partnership Program which will foster new relationships with leading systems integrators. Premiere partners and full program details will be announced Q3 of 2009.

VUE Software has also seen a sustained interest from current clients and the broader insurance and health plan markets for CRM solutions, and has developed out-of-the-box integration with Microsoft Dynamics CRM.

The integration will prove highly valuable both to insurers seeking streamlined processes and real-time monitoring. “The economic climate demands that businesses derive greater value from their people, processes, and technology,” said Brad Wilson, Microsoft’s General Manager for CRM. “Microsoft Dynamics CRM and VUE Compensation Management provide a unique solution to increase operational agility for insurance organizations. Now, carriers and brokers can leverage automation in sales and marketing processes through a single CRM window with direct real-time visibility of goal attainment and its impact on commission and bonus payouts.”

With a growing client base, exciting partnerships, and innovative product pipeline, VUE Software is poised for continued growth throughout 2009.

About CSSI® and VUE Software®
VUE Software® is the product division of Computer Solutions and Software International (CSSI) dedicated to providing industry-specific business technology solutions to companies in the insurance, healthcare, and construction verticals. Because they are tailored to the needs of these particular industries, our solutions are different from one-size-fits-all performance management and compensation suites such as enterprise incentive management (EIM) and sales performance management (SPM) solutions. VUE Software’s solutions allow companies to manage strategic incentive plans, automate producer administration and organize complex data and contractor policies, resulting in greater administrative efficiency and improved sales performance. For more information about VUE Software, please call 1.877.4.VUESOFT or visit http://www.vuesoftware.com/

Media Contact
Stephanie Castro
954-419-1008 x101
4800 Lyons Technology Parkway, Suite 4
Coconut Creek, FL 33073

CSSI® and VUE Software® are registered trademarks of Computer Solutions & Software International, Inc. All other registered trademarks or service marks belong to their respective companies.

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All Roads Lead To Technology

With the advent of the new generation of Web solution, business is not the same as it used to be. Major industries have closely aligned their processes to technology. Insurance carriers are left with few choices but to embrace these innovations in order to stay relevant, and there is no denying that technology has become ... click here for the full blog post

The Impact of Incentive Compensation Management on Insurers

Improving sales performance is a primary focus of insurers today. Sales performance management plays a significant role in increasing revenue, decreasing costs and improving predictability. Streamlining the company processes with Incentive Compensation Management (ICM) enable insurers to increase their overall potential and bolster the company’s bottom line ... click here for the full blog post

VUE Compensation Management® is successfully integrated with Microsoft Dynamics CRM

Coconut Creek, Florida, 5/19/2009 — Computer Solutions and Software International, Inc. (CSSI®) today announced the successful integration of VUE Compensation Management® with Microsoft Dynamics CRM. The project of integrating Customer Relationship Management (CRM) and Incentive Compensation Management (ICM), sponsored by Microsoft, provides insurance organizations a single source for managing client relationships, sales processes, and incentive compensation.

“We are incredibly excited to be associated with this project,” said Joseph Westlake, Vice President at CSSI. “Integrating CRM functionality with VUE Compensation Management opens new possibilities to insurers. An insurer or agency can now provide clear, real-time indicators of how an individual’s performance will influence their own goal attainment and compensation. There’s simply no better incentive to a sales or retention team than providing this information integrated throughout the tools they already use to manage the sales process.”

As a prominent member of Microsoft’s Insurance Value Chain (IVC), VUE Software has designed VUE Compensation Management to provide the tools to accommodate any insurance company’s compensation requirements.

“The economic climate demands that businesses derive greater value from their people, processes, and technology,” said Brad Wilson, Microsoft’s General Manager for CRM. “Microsoft Dynamics CRM and VUE Compensation Management provide a unique solution to increase operational agility for insurance organizations. Now, carriers and brokers can leverage automation in sales and marketing processes through a single CRM window with direct real-time visibility of goal attainment and its impact on commission and bonus payouts.”

With this integration, insurance carriers and agencies will see the benefits of direct feedback on sales agents’ performance, from continuing education to retention goals; every agent performance metric can be tracked and reported throughout the system. Lead aging reports can be monitored to show the velocity of an individual or team’s pipeline, and roll-up reports allow the management hierarchy to quickly view their teams members’ performance.

The integration of Dynamics CRM with VUE Compensation Management greatly simplifies the complex insurance sales compensation model. Much of the information needed to calculate incentives and commissions is taken directly from Dynamics CRM. This information is sent instantly to VUE Compensation Management for compensation calculations when a sales lead or opportunity is converted to a customer in Dynamics CRM. The agent and the territory responsible for the sale are also updated in the ICM system. This straight-through processing eliminates the need to manually feed the same information into two different applications, reducing errors and freeing up time to be spent on critical activities. The individual capabilities of CRM and ICM solutions combine in this new integration to dramatically increase sales and marketing effectiveness among insurance organizations.

About Microsoft
Founded in 1975, Microsoft (NASDAQ "MSFT") is the worldwide leader in software, services and solutions that help people and businesses realize their full potential. For more information about Microsoft, please visit www.microsoft.com

About CSSI® and VUE Software®
VUE Software® is the product division of Computer Solutions and Software International (CSSI) dedicated to providing industry-specific business technology solutions to companies in the insurance, healthcare, and construction verticals. Because they are tailored to the needs of these particular industries, our solutions are different from one-size-fits-all performance management and compensation suites such as enterprise incentive management (EIM) and sales performance management (SPM) solutions. VUE Software’s solutions allow companies to manage strategic incentive plans, automate producer administration and organize complex data and contractor policies, resulting in greater administrative efficiency and improved sales performance. For more information about VUE Software, please call 1.877.4.VUESOFT or visit www.vuesoftware.com

Media Contact
Stephanie Castro
954-419-1008 x101 4800
Lyons Technology Parkway, Suite 4
Coconut Creek, FL 33073

CSSI® and VUE Software® are registered trademarks of Computer Solutions & Software International, Inc. All other registered trademarks or service marks belong to their respective companies.

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Sales Performance Management Solutions for Insurers

These are tough times for insurers to make a positive difference to their bottom-line. With the economy inching ever so slowly towards regaining its healthy position, every insurer is looking out for best practices to hold market share and profitability. My view is that if an organization is looking to significantly influence the course of their sales and marketing effectiveness then ... click here for the full blog post

IT Certified professionals – Adding value to VUE Software Clients

I recently came across this article by Erik Eckel, who delves into the need of IT certification for prospective professionals and their career growth. His observations are right on-target, especially in light of recent employee cutbacks.

While Erik’s article focuses on employees who are improving their qualifications and vis-à-vis becoming more permanent fixtures at their companies, we at VUE Software have noticed a direct correlation between hiring certified personnel and providing high efficiency, fully-integrated products to our clients... click here for the full blog post

BlueCross BlueShield of Vermont’s Success with VUE Compensation Management Featured in Windows® in Financial Services Magazine

Coconut Creek, Florida, 05/04/2009 – Computer Solutions and Software International, Inc. (CSSI®) today announced that the VUE Compensation Management project with BlueCross BlueShield of Vermont (BCBSVT) has been featured in Windows® in Financial Services Magazine, the source on Microsoft Technologies for financial services. VUE Compensation Management is developed on Microsoft .NET Framework enabling BCBSVT to decouple broker commissions from insurance premiums, reduce manual interventions by 97 percent and go paperless with broker commission statements.

“Since the start of the implementation in March 2007, VUE Compensation Management has enabled us to examine every broker compensation arrangement in place, identifying out-of-date incentive programs and recognizing cases where broker commissions were not leveraging the desired business result,” says Ellen Yakubik, marketing director for the company. “As a result of this data cleanup and improved processing controls, BCBSVT has saved nearly half a million dollars. Over the next few years, we expect VUE Compensation Management to help us further refine our broker payment processes and focus our commission costs on maximizing the value from our distribution channels.”

In addition, VUE Compensation Management has created a single data store for all broker information and has facilitated the insurer to disburse 85 percent of broker payments electronically. The time spent processing commissions has gone from 65 hours per month to only six, and as the organization continues to go paperless, it expects further savings.

VUE Compensation Management, with an intuitive interface, provides a solid platform for companies to create incentive programs that maximize sales of their most profitable products. Compensation strategies can be changed quickly in response to market opportunities, providing companies with a competitive advantage, and delivering the flexibility sales and marketing executives need.

About Windows® in Financial Services Magazine
The Source on Microsoft Technologies for Financial Services continues to capture and retain the attention of key decision makers in the Financial Services IT market, providing information covering the most important developments to meet the demands of an ever-changing Financial Services industry.

Issue by issue, they describe the latest trends, products and applications of technology solutions delivered by Microsoft and its expanding alliance of partners in the Financial Services arena. For more information about Windows® In Financial Services Magazine, please visit http://www.windowsfs.com/

About CSSI® and VUE Software®
VUE Software® is the product division of Computer Solutions and Software International dedicated to providing industry-specific business technology solutions to companies in the insurance, healthcare, and construction verticals. Because they are tailored to the needs of these particular industries, our solutions are different from one-size-fits-all performance management and compensation suites such as enterprise incentive management (EIM) and sales performance management (SPM) solutions. VUE Software’s solutions allow companies to manage strategic incentive plans, automate producer administration and organize complex data and contractor policies, resulting in greater administrative efficiency and improved sales performance. For more information about VUE Software, please call 1.877.4.VUESOFT or visit http://www.vuesoftware.com/

Media Contact:
Stephanie Castro
954-419-1008 x101
4800 Lyons Technology Parkway, Suite 4
Coconut Creek, FL 33073

CSSI® and VUE Software® are registered trademarks of Computer Solutions & Software International, Inc. All other registered trademarks or service marks belong to their respective companies.

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Empowering the Healthcare Consumer Begins with Producers

Along with innovative products to suit the diverse needs of consumers, empowering the consumer is essential for business prosperity in the healthcare insurance industry. With ever increasing numbers of insurers and insurance products on the market, consumers need adequate information to make the important and personal choice of healthcare coverage. Insurers need to be proactive in providing a high level of service to both attract new consumers and retain membership.

Most carriers utilize some form of marketing activity to get in touch with customers... click here for the full blog post

Blue Cross and Blue Shield of Vermont integrates Dynamics CRM with VUE Compensation Management

Coconut Creek, Florida, 04/14/2009 — Computer Solutions and Software International, Inc. (CSSI®) today announced that BlueCross and BlueShield of Vermont (BCBSVT) has partnered with CSSI to integrate Microsoft® Dynamics CRM with the VUE Compensation Management solution already in use at BCBSVT. Vermont’s largest single health carrier and one of only three carriers operating in Vermont, BCBSVT will use this integration to systematically streamline their sales, service and marketing activities and expand their quality health services.

“We are well-positioned to take our customer service strategy to the next level” said Dennis Cahill, Director, Sales and Service at BCBSVT. “CRM brings the flexibility to marketing, sales and service providing management a quick access on productivity of the teams. We can instantly synchronize information between sales and marketing teams, which greatly enhances our follow up time, both with the customers and with commission calculations. With this integration, we look forward to repeating the success we had with implementing the VUE Compensation Management solution.”

With this integration of VUE Software and Dynamics CRM, BCBSVT will replace its old CRM system, which did not enable powerful enough report generation and tracking of prospective customers. This integration introduces a systematic work flow process to sales, service, and marketing activities. Even multiple agents can work with the same customer without any commission hassles. Managing customer data and following up with renewals is simpler for agents and ensures a better customer experience.

“We are happy to continue our long-standing relationship with BCBSVT”, said Abhinav Dave, Executive Vice President at CSSI. “Integrating CRM functionality with VUE Compensation Management opens new possibilities to carriers. BCBSVT can now leverage this integration to monitor producer performance and improve customer service objectives with the most time-effective, costefficient, and overall simplest process.”

The integration interface periodically updates data to maintain current information in both applications. This accelerates the processes of managing new sales, changing customer and broker information, and policy renewal.

With each policy expiring annually, sales teams are better equipped to notify customers about policy renewal, along with information on new policies and services delivering customers that are better engaged through these timely responses.

About Blue Cross and Blue Shield of Vermont
BlueCross and BlueShield of Vermont is the state’s oldest and largest private health insurer, providing coverage for about 180,000 Vermonters. It employs over 350 Vermonters at its headquarters in Berlin and its full-service field office in Williston, and has offered group and individual health plans to Vermonters for more than 60 years. BlueCross and BlueShield of Vermont is an independent licensee of the BlueCross BlueShield Association, an association of independent BlueCross BlueShield Plans. For more information about BlueCross and BlueShield of Vermont, please visit www.bcbsvt.com

About Microsoft® Dynamics CRM
Microsoft Dynamics CRM has transformed the way many companies secure and retain their most valuable asset: loyal, satisfied customers. From global enterprise to small business, companies are quick to capitalize on the familiar and flexible functionality offered by the only CRM solution that works inside Microsoft Office Outlook.

About CSSI® and VUE Software®
VUE Software® is the product division of Computer Solutions and Software International dedicated to providing industry-specific business technology solutions to companies in the insurance, healthcare, and construction verticals. Because they are tailored to the needs of these particular industries, our solutions are different from one-size-fits-all performance management and compensation suites such as enterprise incentive management (EIM) and sales performance management (SPM) solutions. VUE Software’s solutions allow companies to manage strategic incentive plans, automate producer administration and organize complex data and contractor policies, resulting in greater administrative efficiency and improved sales performance. For more information about VUE Software, please call 1.877.4.VUESOFT or visit www.vuesoftware.com

Media Contact:
Stephanie Castro
954-419-1008 x101
4800 Lyons Technology Parkway, Suite 4
Coconut Creek, FL 33073

CSSI® and VUE Software® are registered trademarks of Computer Solutions & Software International, Inc. All other registered trademarks or service marks belong to their respective companies.

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